Repair

Authorized Lavazza Machine Repair Service

As an Authorized Lavazza distributor and dealer, we are qualified to repair the Espresso Point Matinee. Please fill out the form below and a representative will contact you.

Full name*
Email address*
Address
City
State
ZIP
Phone*
Machine brand*
Model name*
Serial number*
Nature
of problem*
Approximate
date of purchase
 

 

Policy + Instructions

Please expect to be contacted within 24-48 hours of filling out form. We will contact you to discuss the issue with your equipment. If a physical inspection and/or repair is necessary, we will arrange for pickup and delivery through our package carrier. Owner of the machine is responsible for properly packaging the equipment. Please use bubble wrap, packing peanuts, etc. We are not responsible for damages sustained as a result of improper packaging or carrier's mishandling of shipment. After inspection, we will contact you to give an estimate of repair. If approved, we will proceed with repair. Typical repair takes 4-6 business days not including time in transit. All fees are due upon completion of service and prior to returning the equipment to Owner. A major credit card must be on file. For additional information about packing, please see the resources below. Please call us if you have any questions.

FedEx package instructions : LINK
UPS package instructions : LINK
FedEx Drop-off Locations : LINK
UPS Drop-off Locations : LINK

 

Pricing

Inspection $99.00
Parts - depends on which parts needs replacement
Shipping + handling - depends on distance from our facility in Florida.